Business Analyst

About Us

Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.

The Role

Blockchain.com is looking for a Business Analyst to support strategic products, markets, and customer segments within the Consumer business.

This is a high-impact analytical and product-oriented role focused on business performance, growth opportunities, customer insights, product execution, and operational excellence. You will work closely with Business Leads, Product, Engineering, Trading, Risk, Compliance, Marketing, Finance, and Regional teams to help identify opportunities, shape product priorities, build business cases, track performance, and support the launch of new initiatives.

Responsibilities

• Support the strategy, roadmap, and commercial performance of key business areas within Consumer.
• Analyze business performance across users, activity, revenue, margin, retention, volume, conversion, and P&L.
• Work with Business Leads and Product Managers to identify product opportunities, define problem statements, and support prioritization.
• Translate business goals, customer insights, and data analysis into clear product recommendations.
• Build dashboards, reports, and analysis to help teams understand performance, diagnose issues, and identify opportunities.
• Support business cases for new products, features, markets, or customer propositions, including market size, customer demand, economics, operational requirements, and risk.
• Partner with Product and Engineering to help define requirements, clarify trade-offs, and support delivery of customer-facing features.
• Support product launches by coordinating inputs across Product, Engineering, Marketing, CRM, Growth, Compliance, Operations, and Regional teams.
• Work with Trading, Treasury, Risk, Finance, and Compliance to analyze pricing, economics, risk controls, and profitability.
• Track competitors, customer behavior, and market trends to identify opportunities to differentiate and win share.
• Help establish a clear operating cadence around performance tracking, experimentation, launches, product reviews, and business reviews.

Requirements

• Experience in business analysis, product analytics, product operations, strategy, growth, fintech, crypto, payments, consulting, or consumer technology.
• Strong analytical skills and comfort working with data, business modeling, funnels, unit economics, pricing, conversion, retention, and profitability.
• Ability to turn data, customer insights, and business problems into clear product recommendations.
• Strong product judgment and strong interest in building customer-facing products.
• Ability to work closely with Product and Engineering teams, including helping define requirements, prioritize opportunities, and support execution.
• Strong communication skills and ability to present findings clearly to cross-functional stakeholders.
• Comfort operating in a fast-moving, ambiguous environment.
• High ownership, attention to detail, and willingness to work across both strategic analysis and hands-on product execution.
• Interest in crypto, fintech, consumer products, and high-growth businesses.

Benefits

• Full-time salary based on experience and meaningful equity in an industry-leading company
• Role based in our London office, with a mandatory in-office presence four days per week
• Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
• ClassPass
• Budgets for learning and professional development
• Unlimited vacation policy; work hard and take time when you need it
• Apple equipment
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
• Flexible work culture