Privacy Operations Analyst

About Us

Kraken is a mission-focused company rooted in crypto values. Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

The Team

We are building an industry-leading privacy and AI compliance program that earns the trust of our clients and staff, and we have an exciting opportunity for the right person looking to develop their privacy career in a global tech company. You will collaborate with privacy subject matter experts and key internal stakeholders to strengthen our privacy operations and advance the maturity and effectiveness of our privacy program.

We are looking for someone who brings strong analytical thinking, sound judgment, and a proactive approach to problem solving. The role requires the ability to build and maintain trusted relationships with senior stakeholders while effectively networking across teams to drive alignment and progress. You will be highly process-oriented, with a demonstrated ability to design, implement, and scale operational frameworks in complex environments.

Success in this role requires the ability to operate effectively in a fast-paced setting with multiple competing priorities, balancing strategic perspective with hands-on execution. A strong sense of ownership, integrity, and a drive to deliver outcomes are essential. This role will report to the Global Privacy & AI Officer as part of our compliance group. The role is remote and must cross-over at least partially with European timezones.

The Opportunity

• Act as a senior point of escalation for complex data subject rights requests, including access and deletion requests, Do Not Sell / Share requests, opt-outs, rights to explanation, and broader privacy inquiries, delivering high-quality, compliant outcomes in complex or high-risk scenarios
• Take ownership of key components of our technology integration initiatives, including the development and application of AI-driven solutions and prompt engineering techniques, to strengthen and scale our privacy operations
• Lead the development of operational controls that strengthen privacy program effectiveness, including preventative, detective, and corrective mechanisms such as automated SLA monitoring and scalable data subject rights response processes
• Advise business stakeholders on practical, risk-based privacy considerations and support the drafting and review of Privacy Impact Assessments
• Contribute to the coordination of regulatory inquiry responses and the management of data subject complaints, ensuring consistent, well-governed, and defensible outcomes
• Review due diligence responses from data processors and other third-party service providers to assess privacy risks and ensure alignment with our privacy and data protection standards
• Support the development and continuous improvement of policies, procedures, and response templates governing inquiries relating to client data and our data protection practices
• Maintain and continuously improve the privacy program's documentation framework, including Privacy Impact Assessments, Records of Processing Activities, and internal privacy guidance

Requirements

• 3+ years of experience in privacy operations or a similar operational privacy role, including advising on data subject rights and developing scalable processes to support privacy program delivery
• Experience working within a privacy or data protection function in a technology or financial services environment, supporting cross-functional stakeholders in complex, regulated settings
• Strong working knowledge of the GDPR and familiarity with other key privacy frameworks (e.g., CCPA/CPRA, PIPEDA), with the ability to apply regulatory requirements in practical operational contexts
• Demonstrated ability to design and maintain dashboards, metrics, and operational trackers that surface key insights and support visibility, accountability, and informed decision-making
• Experience with well-known knowledge base, task tracking, or data visualization tools to support scalable operational workflows
• Experience developing or improving policies, procedures, and operational documentation to support compliance with external regulatory or compliance frameworks
• Strong written and verbal communication skills in English, with the ability to translate complex privacy concepts into clear, practical guidance for business stakeholders
• Proven ability to build trusted relationships and collaborate effectively with cross-functional stakeholders in fast-paced environments
• Highly process-oriented, with demonstrated ability to design, document, and scale operational workflows
• Comfort leveraging modern tools, including AI-enabled workflows, to improve operational efficiency and scale privacy operations

Nice to Have

• Academic background in law, computer science, information systems, or a related field, particularly where it supports privacy governance, data systems, or privacy engineering
• Experience engaging with regulators, auditors, or external compliance reviews, including supporting regulatory inquiries or examinations
• Professional privacy certifications such as CIPM, CIPT, CIPP/E, or equivalent
• Experience working with operational and privacy tooling, such as knowledge management systems, ticketing platforms, and privacy program management software (e.g., Slack, Zendesk, Jira, OneTrust, or similar)
• Technical fluency with data systems or automation, including familiarity with APIs, AI-enabled workflows, or scripting used to scale operational processes