Revenue Operations Analyst

About Us

Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards, including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization, cutting-edge API development, detailed rewards reporting, seamless partner integrations, governance support, and slashing protection. Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries, our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future.

About the Role

As a Revenue Operations Analyst within Figment, you'll play a pivotal role in operationally supporting various GTM teams like Sales, Customer Success, Sales Engineering and Finance. You'll collaborate across teams to support reporting workflows and enhance data consistency. You will deliver key insights that inform strategic decision-making, such as the quantification and analysis of Sales Performance and Business Growth. Your work will involve streamlining internal processes, improving financial reporting for both internal and external stakeholders, and tackling ad-hoc challenges in a fast-paced environment. Your contributions will help Figment continue to set the standard for transparency and reliability in the staking industry.

Responsibilities

• Support the GTM Reporting and Analytics Process: Own the creation and distribution of key reports on sales pipeline, performance, and engagement. Your analysis will directly inform strategic decisions made by sales and marketing leadership.
• Enhance Sales and Revenue Forecasting: Collaborate with the sales team to improve the accuracy of our sales and revenue forecasts. Your insights into historical trends and pipeline health will directly impact our business planning.
• Optimize Sales Performance and Engagement: Monitor and analyze key sales metrics—such as win rates, email engagement, and deal conversion rates—to identify trends and areas for improvement. You will provide the data-driven insights needed to help the sales team perform at their peak.
• Drive GTM KPI Tracking: Support the development and maintenance of our Go-to-Market (GTM) dashboards and KPIs. Your work will ensure that our leadership team has a clear, real-time view of our business health and progress toward our goals.
• Deal Desk Operations: Project Manage the deal desk and RFP pipeline. You'll work closely with key stakeholders across legal, product, finance, and the security team to ensure timely and accurate responses are sent to prospects/customers.
• Support Strategic Initiatives: Conduct ad-hoc analysis to support leadership requests and strategic projects, such as preparing data for board meetings or evaluating the performance of new sales initiatives. Your work will provide the critical data needed to make informed business decisions.

Requirements

• 4+ years of experience in operations, data analysis, finance, or a related field, with demonstrated expertise in sales/revenue operations, reporting functions, process improvement, and stakeholder collaboration.
• Proficient in tools like Excel (advanced), with knowledge of SQL and data visualization platforms (e.g., Tableau, Sigma) a plus.
• 2+ years of hands-on experience with Salesforce and/or other CRM tools.
• Exceptional attention to detail, with a track record of delivering accurate and reliable results in fast-paced, high-stake environments.
• 2+ years of experience working hands-on with data with a focus on reporting, analysis, and process improvement.
• Proven success collaborating with cross-functional teams.
• Comfortable navigating complex processes, with a strong analytical mindset and the ability to interpret both quantitative and qualitative data.
• Strong communicator with the ability to explain technical concepts to non-technical stakeholders.
• Know what it takes to thrive in a remote work environment.
• Based in North America.

Nice to Have

• Strong understanding of the crypto industry.
• Salesforce Certification.

Technologies and Tools

Excel, Salesforce, Sigma

Collaboration

In addition to collaborating with other Rev Ops team members, this role will collaborate most often with our Sales, Customer Success, Sales Engineers, Finance and Data teams.

Benefits

• 100% remote-first environment. Our flagship office is in Toronto, Canada. We also have additional co-working spaces in New York, London, and Singapore.
• 4 weeks of PTO that kick in day one, with an additional 1 week of flex days.
• Extended company-paid health benefits that kick in day one.
• Best in class parental leave and flexible arrangements.
• A home office stipend to create a space that you enjoy working in.
• Monthly Wifi reimbursement.
• A yearly Learning & Development budget.
• 401K (US) or RRSP match (Canada).
• Stock Options in the company.
• A competitive bonus (based on company performance) that is distributed bi-annually - the company's success is shared with our employees often.
• Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun.

Why Figment

• We are a team of under 200 members, which allows for an impactful contribution from day one.
• We place a strong focus on personal career development to shape a role that fits your goals and interests.
• Your satisfaction and well-being matter to us, and we're here to support your ongoing growth.
• Our culture is one of honesty, professionalism and risk taking in a high-growth environment.
• Our team members themselves recommend working at Figment - with an eNPS score of 54 (ranked as 'great').
• We are ranked as one of the top Web3 employers by Talent Titans.

Compensation

Figment is committed to transparency regarding pay, benefits, and other compensation types for all roles. Base Salary: The CAD base salary range for this position is CAD $80,000 - $100,000. The US base salary range for this position is USD $80,000 - $100,000. This range reflects base salary only, and does not include additional compensation or benefits. For candidates in other countries, the pay range will be disclosed upon your first interview with Figment. A candidate's specific pay within the range will be determined by various factors including job-related skills, relevant education, and training.

Interview Process

At Figment, we strive for a smooth, organized, and informative interview process. During your first Recruiter Call, you will be provided with more information about Figment, the position and what to expect for the rest of the interview process. Please be prepared to discuss why you are interested in joining Figment and what excites you about the position and company. We work to make sure that you hear back from us in a timely fashion. If we decide at any point that we're unfortunately not moving forward, we will give you feedback on why it was not a fit. We aim for the entire process to take around 2-4 weeks from initial screen to offer. There can be exceptions on either side of the bell curve, but that is the timeframe you can expect.